Privacy Policy

For our website, blog, reviews, newsletter and online store

We hope that you enjoy using our website, blog and newsletter if you choose to receive this. We also hope that you will be inspired to buy our carefully sourced loose leaf teas which are produced in areas of the world renown for the quality of their teas.

In achieving the above we take the privacy of your personal data most seriously and we trust that the information below will provide you with the reassurance you seek.

Cookies

We use these so that we know, anonymously, how are site is used by visitors. They also enable you to buy online from our online store by adding items to the basket.

If you create an account with us

We store your name, address phone number, email address and purchase history to make making future purchases easier and to enable you to refer to details of your past purchases. We do not receive and do not store card details which are processed by Stripe.

Reviews

Creating an account also enables you to post reviews of the teas ordered from us. When these are published your name is identified unless you opt not to do so.

If you do not create an account with us

We store order details only for commercial reference purposes should you make a query about your purchase with us. We do not receive and do not store card details which are processed by Stripe.

Your name and email address

We send emails twice monthly to customers giving details of new products and special offers as well as other information about tea which may be of interest. We store this information on our internal system which is password protected. You may unsubscribe at any time via the link at the foot of all emails.

We do not disclose customer information to third parties. Cookies are used on this site to keep track of the contents of your shopping basket once you have selected an item. Information required when ordering is only used to enable completion of that order. Information given voluntarily to help us understand your needs as a customer also remains confidential. Information you enter in our checkout may be stored briefly so that we may contact you about any unconfirmed transactions. This may be used to send an email to identify any problems incurred by you whilst trying to order. We will not use this data for any other purpose.

Your phone number

We may use your phone number to obtain quick clarification from you if there is a problem with your order. This is very rare. We may also send an SMS reminder if the basket has been abandoned to remind you of this status. You can opt-out of this service if you receive such a text message.

Newsletter subscribers

Should you wish to subscribe to our free newsletter your details are only used for this purpose and are not passed to any third parties. We send our newsletter twice each month about new products and special offers as well as other information about tea which may be of interest. We store this information on our internal system which is password protected. You may unsubscribe at any time via the link at the foot of all emails.

Administration of mailings

We use Mail Chimp to send regular emails. They securely store names and email addresses of customers and newsletter subscribers for this purpose only and ensure that the data is kept up-to-date according to customer and subscriber requests.