We hope these terms and conditions will answer any questions you may have when buying our teas.

Making a Purchase

We accept all major credit and debit cards including Visa and Mastercard; Switch and Delta. Alternatively, we accept PayPal. We can also accept telephone orders: #44 (0) 1564 792295.

Delivery Schedule

We aim to send orders same day or next working day. Delivery times will depend upon destination and whether First or Second Class postage or next day courier service is chosen, if for delivery within the UK.

Back Orders

In the unlikely event that one of your items is not in stock or we have insufficient quantity to satisfy your order, there will be a delay of a few days until new stocks arrive. In such circumstances you may be e-mailed an On Hold status with the option to cancel or change your order should you rather not wait.

Tax Charges

Tea, as with most food and drink in the UK is zero rated for UK Value Added Tax (VAT).

Credit Card Security

Credit and debit card details are securely processed by WorldPay or PayPal. You may choose either.

Remittance Terms

Payment can be made securely online via WorldPay by credit or debit card or by PayPal. We do not receive card details. We may agree to receiving payment by BACS. Payment must be received before delivery.

Cancellation Policy and Refund Policy

You may cancel an order that has not been despatched by replying to your order confirmation email or by telephoning us. Your card or account will then be repaid within 14 days of cancellation.

Should you not be happy with your purchase you may cancel your order within 14 days of receiving the goods. These should be returned within 14 days of this cancellation. We will reimburse your card or account within 14 days of receiving the returned goods. Alternatively, you may choose different teas. In the unlikely event of wrong despatch or faulty goods we will reimburse any postage costs incurred in returning the goods to us. These terms do not affect your statutory rights.

Reaching Us

You are invited to contact us for whatever reason by e-mail, telephone or post. Telephone calls will cost your normal rates. Our postal address is Grey’s Teas, The Granary, Yew Tree Farm, Stratford Road, Wootton Wawen, Nr Henley in Arden, Warwickshire. B95 6BY. England. Telephone #44 (0) 1564 792295. Our e-mail address is: enquiries@greysteas.co.uk

Privacy Policy

We do not disclose customer information to third parties. Cookies are used on this site to keep track of the contents of your shopping basket once you have selected an item. Information required when ordering is only used to enable completion of that order. Information given voluntarily to help us understand your needs as a customer also remains confidential. Information you enter in our checkout may be stored briefly so that we may contact you about any unconfirmed transactions. This may be used to send an email to identify any problems incurred by you whilst trying to order. We will not use this data for any other purpose. Should you wish to subscribe to our free newsletter your details are only used for this purpose and are not passed to any third parties.

Disputes

We will do all we can to ensure that you are delighted with your teas and our service. Any complaints should be addressed to us via our contact page or by telephone. We aim to respond the same day.