Privacy Policy

For our website, blog, reviews, newsletter and online store

We hope that you enjoy using our website and blog and, if you choose to receive, value our newsletter. We also hope that you will be inspired to buy our carefully sourced loose leaf teas produced in areas of the world renown for the quality of their teas. In achieving these things we take the privacy of your personal data most seriously and we trust that the information below will provide you with the reassurance you seek.

Cookies

We use these so that we know, anonymously, how are site is used by visitors. They also enable you to buy online from our online store by adding items to the basket.

If you create an account with us

We store your name, address phone number, email address and purchase history to make making future purchases easier and to enable you to refer to details of your past purchases. We do not receive and do not store card details which are processed by WorldPay.

Reviews

Creating an account also enables you to post reviews of the teas ordered from us. When these are published your name is identified unless you opt not to do so.

If you do not create an account with us

We store order details only for commercial reference purposes should you make a query about your purchase with us. We do not receive and do not store card details which are processed by WorldPay.

Your name and email address

We send emails twice monthly to customers giving details of new products and special offers as well as other information about tea which may be of interest. We store this information on our internal system which is password protected. You may unsubscribe at any time via the link at the foot of all emails.

Newsletter subscribers

We send emails twice monthly about new products and special offers as well as other information about tea which may be of interest. We store this information on our internal system which is password protected. If you subscribe via our pop-up we do not ask for your name and ask only for your email address. You may unsubscribe at any time via the link at the foot of all emails.

Administration of mailings

We use Mail Chimp to send regular emails. They securely store names and email addresses of customers and newsletter subscribers for this purpose only and ensure that the data is kept up-to-date according to customer and subscriber requests.