We hope these points will answer any questions you may have when buying speciality teas from us.
Making a Purchase. We accept all major credit and debit cards including Visa and Mastercard; Switch and Delta. Alternatively, we can send you an email with a link to a PayPal invoice. We can also accept telephone orders: #44 (0) 1564 792295.
Shipping and Handling. Orders £30 and over are delivered free within the UK by 2nd Class post. Orders to this value are charged £3.95 postage and packing.
Orders £50 and over are delivered free within the UK and, if chosen, by 1st Class post. Orders below this value are charged £4.50 up to and including 1kg. Orders up to and including 2kg are charged £6.65. All orders over 2kg are sent by courier.
Orders £100 and over are delivered free within the UK by courier. Courier orders to this value are charged a fixed fee of £9.20. Delivery is by 18.00 next day delivery. Please note that we cannot always guarantee same day despatch. On working days of the week we endevour to send all orders specifying courier despatch received by 12.00 noon by courier the same day.
Our automated overseas shipping charges are as follows:
Delivery Schedule. We aim to send orders same day or next working day. Delivery times will depend upon destination and whether First or Second Class postage or next day courier service is chosen, if for delivery within the UK.
Back Orders. In the unlikely event that one of your items is not in stock, there will be a delay of a few days until new stocks arrive. In such circumstances you may be e-mailed with the option to cancel or change your order should you rather not wait.
Tax Charges. Our teas are zero rated for UK Value Added Tax (VAT).
Credit Card Security. Credit and debit card details are securely processed by WorldPay or PayPal.
Remittance Terms. Payment can be made securely online via WorldPay by credit or debit card or by PayPal. We do not receive card details. We may agree to receiving payment by BACS. Payment must be received before delivery.
Cancellation Policy and Refund Policy. You may cancel an order that has not been despatched by replying to your order confirmation email or by telephoning us. Your card or account will then be repaid within 14 days of cancellation.
Should you not be happy with your purchase you may cancel your order within 14 days of receiving the goods. These should be returned within 14 days of this cancellation. We will reimburse your card or account within 14 days of receiving the returned goods. Alternatively, you may choose different teas. In the unlikely event of wrong despatch or faulty goods we will reimburse any postage costs incurred in returning the goods to us. These terms do not affect your statutory rights.
Reaching Us. You are invited to contact us for whatever reason by e-mail, telephone or post. Telephone calls will cost your normal rates. Grey’s Teas, The Granary, Yew Tree Farm, Stratford Road, Wootton Wawen, Nr Henley in Arden, Warwickshire. B95 6BY. England. Telephone #44 (0) 1564 792295. Our e-mail address is: firstname.lastname@example.org
Disputes. We will do all we can to ensure that you are delighted with your teas and our service. Any complaints should be addressed to us (email@example.com). We will respond within two working days. Should there be a problem which, for whatever reason, we are unable to resolve you are free to submit the issue to the EU’s Online Dispute Resolution page.